Refund policy

RETURNS

If 14 days have passed since your purchase from our online shop, unfortunately, we can’t offer you a refund or exchange. To be eligible to return goods, items must be unused, in the same condition that you received them, and in the original packaging. To complete your return, we require a receipt or proof of purchase.  If you have a concern with a product, it is best to contact us directly via email at: customer.service@SKNtech.com.  Shipping / Postal / Delivery charges will be at the customer’s expense.

 If applicable. Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.   If approved, your refund will be processed, and a credit will automatically apply to your credit card or original payment method within a few days. Sale items (if applicable) cannot be refunded.  Only regular-priced items may be refunded. We only replace items if they are defective or damaged.  If you need to exchange it for the same thing, email customer.service@skntech.com and send your item to: SKNtech, 350 / 4 Young Street, Neutral Bay, Sydney,  NSW 2089, AU.

If the item is a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate is sent to you, subject to approval.

To return your product, you should: Mail it to SKNtec, 350 / 4 Young Street, Neutral Bay, Sydney,  NSW 2089, AU.  You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping is deductible from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you may vary.  If shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.